Frequently Asked Questions
What is a "conversation" in Salesringer?
A conversation is a 24-hour messaging window opened when a customer sends your WhatsApp number a message. This aligns with Meta's WhatsApp Business API pricing model. One unique customer = one conversation window per day.
Are WhatsApp API charges included in the plan?
No. Salesringer subscription fees cover our platform only. Meta charges per conversation through the WhatsApp Business API, and these are billed separately. We'll help you understand the likely cost based on your volume.
Can I change plans later?
Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately; downgrades apply at the next billing cycle.
Is there a free trial?
We offer a demo and a guided onboarding session before you commit. Contact us at support@getsalesringer.com to schedule yours.
Do I need a WhatsApp Business API account?
Yes. Salesringer runs on the WhatsApp Business API (not the regular WhatsApp Business app). We assist with the setup and Meta verification process as part of onboarding.
What payment methods do you accept?
We accept major credit/debit cards and UPI. For Enterprise plans, invoicing and bank transfer options are available. All payments are processed securely.